Privacy Policy
Souqi Privacy Policy
This Privacy Policy describes how Souqi (‘we’, ‘our’, ‘us’) collects, uses, and protects the personal information of users, including customers and sellers, in connection with our multi-vendor marketplace platform. By using Souqi, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
1.1 Personal Information: We collect personal information such as name, email address, phone number, billing address, and shipping address.
1.2 Account Information: We collect information related to your Souqi account, including login credentials and profile details.
1.3 Transaction Information: We collect details of purchases, sales, payment history, and fulfillment details.
1.4 Technical Information: We may collect your IP address, browser type, device information, and usage data.
2. How We Use Your Information
2.1 To provide and manage our marketplace services.
2.2 To process transactions and payments.
2.3 To communicate with you regarding orders, account status, and updates.
2.4 To improve our services and develop new features.
2.5 To comply with legal obligations and prevent fraud.
3. Sharing Your Information
3.1 We may share your information with vendors, service providers, and partners necessary to fulfil your transactions.
3.2 We may share information when required by law or to protect our legal rights.
3.3 Sellers on Souqi may receive relevant customer information necessary for order fulfilment.
3.4 We may share non-personal data with vendors such as purchasing trends, popular items etc. Your personal data will never be shared beyond what is necessary for fulfillment of orders.
4. Data Retention
4.1 We retain your personal information for as long as necessary to provide our services and comply with legal obligations.
4.2 We securely delete or anonymise data when it is no longer required.
5. Your Rights
5.1 You have the right to access, correct, or delete your personal data.
5.2 You can object to certain processing activities or request data portability.
5.3 To exercise these rights, contact us at info@souqi.com.
6. Cookies and Tracking
6.1 We use cookies and similar tracking technologies to enhance your experience and analyse site traffic.
6.2 You can manage your cookie preferences through your browser settings.
7. Data Security
7.1 We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, or loss.
7.2 However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. International Data Transfers
8.1 Your information may be transferred to and processed in countries outside your country of residence.
8.2 We ensure that appropriate safeguards are in place to protect your information.
9. Children’s Privacy
9.1 Souqi is not intended for individuals under the age of 18.
9.2 We do not knowingly collect personal information from children.
10. Changes to this Privacy Policy
10.1 We may update this Privacy Policy from time to time.
10.2 The updated version will be posted on our website with the ‘last updated’ date.
11. Contact Us
11.1 If you have any questions or concerns about this Privacy Policy, please contact us at info@souqi.co.uk.
