FAQs

How does Souqi work? 

Souqi displays all the items sold by enrolled brands, and when an item is purchased through our website, the brand will receive that order directly to their website and they will fulfill it just like a normal order. You will receive confirmation and update emails from them as you would from any other website.

What if I don’t like an item? 

We offer 14 days to initiate a domestic UK return if you don’t like the item/s you’ve received. This return can be initiated via our dedicated return portal found here. Once your FREE shipping label is emailed to you, you have 10 days to ship the items to the brand. If you fail to do either of these steps within the dedicated time frames, you will no longer be able to return the item. 

If your order is international (meaning either yourself or the brand is located outside the UK), you will have to pay regular shipping fees to return the item. 

How do I track my order?

Since we don’t ship your item ourselves, the brand/s you have bought from will be shipping the item and you will receive all tracking information directly from them.

Can I cancel or amend an order?

If you need to amen an order, please get in touch at info@souqi.co.uk within 24 hours with your name and order number and we will do our best to intercept and update the order before it is dispatched. Unfortunately, we can’t guarantee that this will be possible, but we will try our best to accommodate. 

What if my item is faulty?

All items are inspected in great detail before shipment, however, if the item is faulty, you can simply return the item using our dedicated returns portal.