Shipping and Returns Policy
Refunds & Returns
In line with UK Consumer Law, Souqi offers a 14 day return policy from day of delivery. We offer FREE UK-to-UK shipping (i.e. to UK customers who ordered from UK brands) for returns. To start a new return, please go to our ‘Start a Return‘ located in the footer of our page. Once you’ve submitted your details, a free shipping label will be emailed to you with the appropriate brand’s return address pre-filled. You then have 10 days to ship the item to the relevant brand, after which your item will no longer be refundable.
Please note that the item returned must be in completely resellable condition. This means that it must:
- be undamaged
- be unscented
- be clean/ free of any stains
- contain all original tags and labels.
If the item returned does NOT meet these requirements, the brand has a right to refuse your refund. If this is the case, please get in touch with info@souqi.co.uk to arrange shipping payment for the item to be sent back to you. If you fail to pay this, the brand will keep the returned item. This is to prevent small business from incurring losses as a result of fraudulent refund attempts.
For international shipping, the 14 day return window still applies, but the customer must pay the shipping label to return the item.
Souqi does not offer exchanges.
Shipping
Please note that to respect our brands’ data privacy, we do not have access to your parcel’s tracking number or shipping updates. Once an order is placed, you will automatically receive email updates from the brand/s you ordered from including tracking numbers.
