Children’s Embroidered Omani Thobe

Note that every brand does not have the same refund and returns policy. Please check the individual item's policy before ordering to avoid disappointment. 

Basir Collection have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at abusufiyann2@gmail.com. Please note that returns will need to be sent to the following address: 277 East India Dock Road, London E14 0EG, United Kingdom.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at abusufiyann2@gmail.com.

Damages and issues
Each thobe undergoes a thorough inspection before being shipped to ensure it meets our quality standards. If you believe you have received a thobe with a manufacturing defect, please contact our customer service team within 7 days of receiving your order for assistance or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
To ensure the highest standards of quality and hygiene, we have a strict non-returnable policy for Thobes that have been worn, washed, or damaged. This policy helps us maintain the integrity of our products and ensures that every customer receives a garment in perfect condition. Please review the conditions of our policy below:

1. Worn Items:
   - Thobes that show any signs of wear are non-returnable. This includes any evidence of use such as stains, odours, or any other indications that the item has been worn. This policy ensures that all our customers receive new and unworn garments.

2. Washed Items:
   - Thobes that have been washed are non-returnable. Washing an item can alter its original condition, affecting its fit, appearance, and resale value. To maintain the high standards of our products, we cannot accept returns on washed items.

3. Damaged Items:
   - Thobes that have been damaged post-purchase are non-returnable. This includes any rips, tears, or other forms of damage not present at the time of sale. Items must be returned in the same condition in which they were received, with all tags and packaging intact.

4. Inspection and Quality Assurance:
   - Each thobe undergoes a thorough inspection before being shipped to ensure it meets our quality standards. If you believe you have received a thobe with a manufacturing defect, please contact our customer service team within [7 days] of receiving your order for assistance.

We encourage you to carefully review all product details and sizing information before completing your purchase. If you have any questions or need assistance with sizing, our customer service team is available to help you make an informed decision.

Thank you for your understanding and cooperation with our return policy. Our goal is to provide you with high-quality thobes that you will cherish for years to come.

Exchanges We strive to ensure that you are completely satisfied with your purchase. If you need to exchange an item, please review the following conditions under which clothes are eligible for exchange:

1. Unworn and Unwashed:
   - Clothes must be in their original condition, unworn and unwashed. Items showing any signs of wear or washing are not eligible for exchange. This policy ensures that the exchanged items meet our quality and hygiene standards.

2. Original Tags and Packaging:
   - Items must be returned with all original tags, labels, and packaging intact. This includes any branded hangtags, labels, and protective packaging. Items missing these elements may not be accepted for exchange.

3. Time Frame:
   - Exchanges must be requested within [14 Days] of the original purchase date. This time frame allows us to manage inventory and ensure timely processing of exchanges.

4. Proof of Purchase:
   - A valid receipt or proof of purchase is required to process an exchange. This helps us verify the original transaction and ensure accurate processing of your exchange request.

5. Condition of Items:
   - Items must be free from damage, stains, odours, and alterations. Any items received in unsatisfactory condition may be returned to the customer and will not be eligible for exchange.

To initiate an exchange, please contact our customer service team with your order details and the reason for the exchange. We will provide you with further instructions to ensure a smooth and efficient process.

Thank you for your understanding and cooperation with our exchange policy. Our goal is to provide you with high-quality clothing and excellent customer service.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at abusufiyann2@gmail.com.