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At Revival Sports, we want you to be completely satisfied with your purchase. If you are not happy with your item(s), we offer a flexible returns policy to ensure your shopping experience is hassle-free. Please read the following guidelines carefully.

1. Eligibility for Returns

1.1 Time Frame: Items must be returned within 30 days from the date of delivery.

1.2 Condition of Items: Returned items must be:

– Unused, unworn, and unwashed.

– In their original packaging with all tags and labels attached.

1.3 Non-Returnable Items: Certain items are not eligible for returns, including but not limited to:

– Undergarments and swimwear.

– Clearance or final sale items (clearly marked on the product page).

– Customized or personalized items.

2. How to Initiate a Return

2.1 Online Return Request:

– Log in to your account on our website.

– Navigate to the “Orders” section and select the order you wish to return.

– Click on “Request a Return” and follow the instructions provided.

2.2 Contact Customer Support:

If you are unable to process the return online, please contact our Customer Support team at:

– Email: info@revivalsports.co.uk

– Phone: +447565687772

2.3 Return Authorization:

After submitting a return request, you will receive a Return Authorisation Number (RAN). This must be included with your returned package.

3. Shipping Your Return

3.1 Return Shipping Costs:

– Customers are responsible for return shipping costs unless the item is defective or incorrect.

– In the case of defective or incorrect items, please contact us to receive a prepaid shipping label.

3.2 Packaging and Address:

– Ensure the item is securely packaged to prevent damage during transit.

– Ship the item to the following address:

Revival Sports

7 Long Lover Lane

Halifax

HX1 4QF

3.3 Proof of Shipment

We recommend using a trackable shipping method and retaining proof of shipment for your records. Revival Sports is not responsible for items lost or damaged during return shipping.

4. Refunds and Exchanges

4.1 Processing Time:

Refunds will be processed within 7-10 business days of receiving the returned item. Refunds will be issued to the original payment method.

4.2 Exchanges

If you wish to exchange an item, please specify the replacement item during the return process. Exchanges are subject to stock availability.

4.3 Non-Refundable Fees:

Shipping fees and gift wrap charges are non-refundable.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@revivalsports.co.uk or +447565687772. Include your order number and photos of the damage or defect. We will work to resolve the issue promptly by offering a replacement, refund, or store credit.

6. International Returns

For international orders, customers are responsible for return shipping costs, customs duties, and taxes. Please contact us for detailed instructions on processing an international return.

7. Contact Us

If you have any questions about our Returns Policy, please don’t hesitate to reach out:

Revival Sports

info@revivalsports.co.uk

+447565687772

By using the Revival Sports website, you acknowledge that you have read, understood, and agreed to these terms and conditions.

We are committed to ensuring your satisfaction and appreciate your understanding of our returns process. Thank you for shopping with Revival Sports!